Warranty Disclaimer

SPAREVIVE LTD

HOT TUB WARRANTY TERMS & CONDITIONS

Warranty Summary (Hot Tubs Only)

• Shell Structure – 5 Years (resulting in water loss)
• Shell Surface – 3 Years
• Electrical Equipment – 3 Years
• Other Spa Components – 3 Years
• PVC Cabinet – 5 Years
• Hot Tub Cover – 1 Year
• Entertainment Systems, LED Lights & Ozone – 1 Year

Warranty Information – Hot Tubs

Upon purchase of a hot tub, all customers will receive relevant User Guides and Operating Instructions.

⚠️ IMPORTANT:

To maintain warranty coverage, the hot tub must be serviced annually by a qualified spa technician. Failure to provide evidence of annual servicing will void the warranty.

Warranty Coverage Details

Shell Structural Warranty – 5 Years

SPArevive Ltd warrants the hot tub shell against water loss arising from structural failure for a period of five (5) years from the date of delivery to the original customer.

Shell Surface Warranty – 3 Years

SPArevive Ltd warrants the shell surface against defects in materials or workmanship, including cracks that result in water loss, for a period of three (3) years from delivery.

Electrical Equipment & Plumbing – 3 Years

SPArevive Ltd warrants major electrical spa components, including but not limited to pumps, heaters, control systems, and associated plumbing, against malfunction due to defects in materials or workmanship for three (3) years.

• Includes parts and labour for the first 1 year only
• After 1 year, labour and call-out charges apply
• Additional travel charges apply for locations over 50 miles from S40 2QR (Chesterfield)

PVC Cabinet (Skirting) Warranty – 5 Years

SPArevive Ltd warrants the PVC spa cabinet to be free from defects in materials and workmanship for five (5) years.

• Excludes fading, discolouration, and minor scratches, which are considered normal wear and tear

Entertainment Systems, Ozone & LED Lighting – 1 Year

SPArevive Ltd warrants Bluetooth systems, ozone generators, TVs, DVD players, and LED lighting against defects in materials and workmanship for one (1) year.

• Includes parts and labour

Hot Tub Cover Warranty – 1 Year

SPArevive Ltd warrants the spa cover against defects in materials and workmanship for one (1) year.

• Parts only
• excludes discolouration, pulled stitching, chemical damage, and minor cosmetic wear

Warranty Conditions

• Warranties apply only to the original purchaser and original installation address
• Warranty is non-transferable
• Annual servicing by a qualified spa technician is mandatory
• Written consent from SPArevive Ltd is required before instructing any non-authorised engineer
• SPArevive Ltd reserves the right to determine the cause of any fault; this determination is final
• SPArevive Ltd may, at its discretion, provide a replacement spa of equivalent value
  • The customer is responsible for removal and reinstallation costs
•  

Fault Reporting & Call-Out Policy

• All faults must be reported to SPArevive Ltd within 10 days of discovery
• Initial diagnosis may be attempted remotely
• Engineer call-outs require payment in advance
• Call-out fees are waived during the first 12 months
• If a fault is deemed non-warranty related, all parts and labour costs will be the customer’s responsibility

Exclusions

Warranty is void if the spa has been subjected to:

• Chemical imbalance or misuse
• Use of unauthorised sanitisers (including tri-chlor, acids, calcium hypochlorite, peroxides, etc.)
• Incorrect installation or electrical work by a non-qualified electrician
• Running the spa dry or incorrect filling
• Ice formation in the spa
• Incorrect winterisation
• Unauthorised repairs or modifications

No part of the spa is covered against chemical damage, including limescale or chemical burns.

Spa covers are not covered for chemical damage.

Pillows are not covered beyond day of delivery and must be removed when the spa is not in use.

Winterisation

If the spa is drained or unused during winter months, winterisation must be carried out by a qualified spa technician. Damage caused by improper winterisation is not covered.

Disclaimer

SPArevive Ltd shall not be liable for:

• Loss of use
• Water, chemical, or filter loss
• Damage to decking, flooring, or surrounding structures
• Incidental or consequential costs

Warranty liability is limited to the maximum amount paid by the customer for the spa.

Warranty Start Date & Claims

• All warranties commence from the date of delivery
• All warranty claims must be submitted by email to:
  📧 sparevive2019@gmail.com

Please include:

• Model number
• Date of purchase
• Images or video evidence

SPAREVIVE LTD

CHILL TUB WARRANTY TERMS & CONDITIONS

Warranty Summary – Chill Tubs

• 2-Year Comprehensive Warranty
  Covers all components and parts of the Chill Tub.

Warranty Information – Chill Tubs

SPArevive Ltd warrants Chill Tubs to be free from defects in materials and workmanship for a period of two (2) years from the date of delivery to the original customer.

This warranty covers all components, including but not limited to:

• Tub structure and shell
• Chiller unit and cooling system
• Electrical components and controls
• Plumbing and fittings
• Accessories supplied at point of sale

IMPORTANT – Annual Servicing Requirement

⚠️ To maintain warranty validity, the Chill Tub must be serviced annually by a qualified technician.

Failure to provide proof of annual servicing will result in the warranty being void.

Warranty Conditions

• This warranty applies only to the original purchaser at the original installation address
• The warranty is non-transferable
• Written approval from SPArevive Ltd is required before instructing any non-authorised engineer
• SPArevive Ltd reserves the right to determine the cause and nature of any fault; this determination shall be final
• SPArevive Ltd may, at its discretion, repair or replace the Chill Tub or component with an equivalent product

Fault Reporting & Call-Out Policy

• All faults must be reported to SPArevive Ltd within 10 days of discovery
• Initial fault diagnosis may be carried out remotely
• Engineer call-outs may require payment in advance
• If a fault is deemed not covered under warranty, the customer will be responsible for all associated parts and labour costs

Exclusions

This warranty does not cover faults or damage resulting from:

• Improper use or misuse
• Failure to maintain correct water chemistry
• Use of unauthorised chemicals or cleaning products
• Incorrect installation or electrical work by a non-qualified electrician
• Unauthorised modifications or repairs
• Freezing damage, incorrect winterisation, or environmental exposure
• Commercial use unless explicitly agreed in writing

Cosmetic wear, surface marks, or discolouration caused by normal use are not considered defects and are not covered.

Disclaimer

SPArevive Ltd shall not be liable for:

• Loss of use
• Water or chemical loss
• Incidental or consequential damages

Warranty liability is limited to the maximum amount paid by the customer for the Chill Tub.

Warranty Start Date & Claims

• Warranty begins on the date of delivery
• All warranty claims must be submitted by email to:
  📧 sparevive2019@gmail.com

Please include:

• Model name
• Date of purchase
• Clear images or video of the issue

  2-Year Limited Warranty Disclaimer – Sauna

  This sauna is covered by a limited warranty for a period of two (2) years from the original date of purchase by the original owner.

  The warranty covers defects in materials and workmanship under normal residential use. During the warranty period, the manufacturer or seller will repair or replace, at its discretion, any component found to be defective.

  This warranty does not cover:

  • Normal wear and tear

  • Improper installation, misuse, abuse, or negligence

  • Damage caused by unauthorized modifications or repairs

  • Commercial or rental use (unless explicitly stated otherwise)

  • Damage caused by water, humidity beyond intended use, fire, power surges, or natural disasters

  • Routine maintenance, cosmetic issues, or consumable parts (such as bulbs, fuses, or accessories)

  This warranty is non-transferable and applies only to the original purchaser.

  Except as expressly stated herein, no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, are provided.

  The manufacturer or seller shall not be liable for incidental or consequential damages, including but not limited to loss of use, personal injury, or property damage, except where prohibited by law.

  Some jurisdictions do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary by location.

You must either email us at info@sparevive.co.uk or write to us on:

SPA REVIVE LTD 3 dock walk CHESTERFIELD S40 2qr