Returns & Refunds

Returns & Refunds Policy:
Goods can be returned within 14 days of receipt, we will issue a full refund for the price you paid within 2 days from receipt of goods back to SPArevive Ltd, (not including Returns P&P). Damaged or missing packaging will incur a repackaging fee, pictures of the returned item should be kept for your security in case damage is caused by freight company upon return. Cost of return carriage for unwanted items will be the customer’s responsibility. If SPArevive Company is contracted to carry out the return on behalf of the customer, payment must be made in full based on written acceptance of these agreed charges.

Defective items:
You can always return items if they are defective. We only accept returns of items that have been opened if they are defective. Damage to cover, step or skirt will only warrant return if the spa is unused. This type of cosmetic damage must be reported to SPArevive within 48 hours of delivery and a repair or partial refund will be agreed. Please see below for details on how to return a defective item to us:

To return an item:
Please email us at sparevive2019@gmail.com giving the reason for the return and any pictures that may assist us, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item to the address below, defective or faulty items will be paid by SPArevive Ltd on both return and redelivery.
For your protection, we recommend that you use a tracked courier service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Cancellation of made-to-order Products:
Should you wish to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at the full selling price. We will charge a cancellation fee of 10% of the full selling price. In respect of these products, our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.